If a child is in immediate danger
Call NSW Police on 000 straight away. Do not wait for us. Internal steps never replace or delay police involvement.
Tell us
The first point of contact for any concern about a child at AChA is the Welfare Officer. You can speak to them in person at any youth rehearsal, or write to them at welfare@australianchristianarts.com.
Put it in writing: the Incident Report Form
To make a written record of anything you have noticed, an incident, a worry, or something a child has said, use our Incident Report Form. It comes straight to the people who need to act on it. Write down what you saw or heard, using the child’s own words where you can, and when and where it happened.
If it involves the Welfare Officer
If your concern is about the Welfare Officer, or you would simply rather not raise it with them, take it straight to the Board at board@australianchristianarts.com. You will always be heard.
External help, any time
You never need our permission to contact these services, and you can call them in parallel with telling us:
- NSW Police — 000 (immediate danger)
- NSW Child Protection Helpline — 132 111 (a child at risk of significant harm)
- Kids Helpline — 1800 55 1800 (support for young people)
- eSafety Commissioner — esafety.gov.au (online safety, grooming, image-based abuse)
What happens next
Whoever receives your report makes a written record, assesses immediate safety, and decides on next steps, including reporting to authorities where required. Our standing instruction is to report early rather than late. We keep you and your child informed at a pace that supports you, and confidentiality is used to protect the child, never to protect the organisation.
Part of the Parent Onboarding & Character Guide.